There are several shipping options you can consider for FedEx Home Delivery ®. Once your backorders have been fulfilled, immediately ship them to your consumers. Send emails to them when the item is back in stock, when it ships, and if they should expect additional delays. Make sure your customers are in the loop throughout each step of the way. Note: This involves two separate shipping costs.Ħ. Ship available products to them right away and mail the backordered ones once they’re available. Customers can place orders containing both backordered and in-stock items. Options you can consider are free shipping or a gift.ĥ. Offer an incentive to purchase from you, even if it means a longer wait time. If you have a backorder on certain products, but they’re available on competitor sites, shoppers may take their business elsewhere. Transparency is essential to maintaining a strong brand following.Ĥ. Edit the product page to include information on how your backorder process works and when customers can expect to receive their order. Keep customers updated when a product is backordered. Update product pages for backordered items. However, the cost may increase per supplier as the volume is reduced.ģ. Even if one supplier runs out of a specific item, you may be able to order from another warehouse, potentially reducing a customer’s wait time. By working with two or three suppliers who offer similar products, you can cut down your chance of backorders. Having a backorder process in place will ensure efficiency when faced with an unanticipated increase in orders.Ģ. However, you might encounter an unexpected spike in demand. Prepare for situations like these by having extra stock readily accessible. Swimwear will always be popular in the months leading up to summer while individuals begin shopping for school supplies toward the end of summer. Sometimes it's easy to forecast when an item will be in high demand. Make sure to ask your distributor for a timing estimate so you can communicate that information to your customers.ġ. Some products are quicker to manufacture, while other things, like customized goods, may take longer. When the customer receives the items and pays any remaining fees, the SO is complete.There isn't always an exact time frame for backordered items since it can vary based on the product and demand. In this step, your warehouse staff will ship the backorder items to the customer and update the SO’s status. Your order fulfillment system should mark the backorder items as ready to ship. Your employee can accept the items and complete the PO. Your system should update the status of both the PO and SO. Then they’ll prepare and send the goods to your destination warehouse. Your supplier will confirm if they can fulfill the PO. The PO should include the details of the original SO and vice versa. Your warehouse or finance manager will approve the PO and send the requests to the supplier. Your staff will check the sales order, and prepare a purchase order for the backorder items. Many retail systems will mark these products as backorder items. The customer places an order with items that aren’t in stock.
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